The data center helpdesk is a central point of contact between users* and the data center. Here you will find a personal contact person* for IT problems in the university area - for example, if you have been assigned a computer center account, lost your password or need to configure a program to use central computer center services (eduroam, Stud.IP, printing services, software, etc.).
Fault reports, e.g. errors occurring in the PC pools, are also received here and forwarded to the responsible staff* in the computer center for rectification. Our employees at the RZ-Helpdesk are available during opening hours in the basement of the data center (Erzstraße 18, Building B5, Room 043 - follow the green arrows on the floor).